Global Client Support Coaching Program
Program Objective:
This coaching program helps global sales professionals develop strategic thinking and impactful presentation skills in English to support clients’ global business more effectively.
What Participants Will Gain:
- The ability to think strategically and create tailored English-language presentation materials aligned with stakeholder needs
- Skills to structure content into a logical and persuasive story that communicates value clearly
- Confidence in delivering presentations with presence—using strong openings, interactive communication, and respectful engagement with stakeholder concerns
Who Should Attend:
- Global Sales Professionals
- Business Development and Client Support Professionals
Kick-Off Session (45 min): Aligning on Purpose and Preparation
Objective: Align on the coaching goal and establish a shared understanding of the program’s expectations.
Focus:
- Program overview and learning outcomes
- Self-introductions (Coach and Participants)
Pre-work: Submit a 2–3 slide draft of your global client support strategy (goal, key stakeholders, expected outcomes) at least one week before Session 1.
Session 1 (60 min):
Build a Clear and Aligned Global Support Strategy
Objective: Define a focused, outcome-oriented support strategy that aligns with your business goals.
Coaching Focus:
- Clarify the strategy’s purpose, target audience, and intended outcomes
- Learn how to organize your ideas and message flow in a logical, outcome-driven structure
Outcome: You will walk away with a clear draft of your client support strategy aligned to stakeholder needs.
Session 2 (60 min):
Deliver a Presentation that Engages and Connects
Objective: Learn how to create a presentation that grabs attention and keeps the audience engaged.
Coaching Focus:
- Create a compelling and relevant opening
- Use storytelling techniques and structure to bring your message to life
- Apply verbal, vocal, and visual delivery techniques
- Handle questions and objections with empathy and confidence
Outcome: This session will be video-taped for review. You will deliver a first version of your presentation and receive feedback from your coach.
Session 3 (60 min):
Gain Stakeholder Trust through Confident Communication
Objective: Strengthen your ability to gain support and trust from key stakeholders through persuasive delivery.
Coaching Focus:
- Deliver with energy, confidence, and authority
- Highlight the strategic value of your proposal to build emotional connection
- Use active listening and invite feedback to foster dialogue
- Communicate transparently to increase credibility
Outcome: This session will be video-taped for review. You will present a revised version and receive targeted feedback for final refinement.
Session 4 (Split into Two Parts)
Part 1 (90 min): Rehearsal – Practice and Feedback
Objective: To strengthen your delivery through structured rehearsal and feedback before the final presentation.
Coaching Focus:
- Rehearse your presentation in a peer setting that simulates a global business environment
- Receive constructive feedback from the coach and peers to refine your message and delivery
- Identify final improvement points and strengthen your confidence before the actual presentation
Part 2 (90 min): Final Presentation – Present with Confidence
Objective:
To confidently deliver your completed global client support strategy in a realistic presentation setting.
Coaching Focus:
- Present your finalized strategy in a simulated high-stakes business environment
- Reflect on your delivery and receive coach feedback
- Define clear next steps to apply your strategy in real-world business situations
Outcome:
You will complete the program with a client-ready presentation and an actionable implementation plan.
